Can I cancel anytime?
Yes — self-serve via "Manage subscription" (the Stripe billing portal), no email or
phone call needed. You keep your plan until the end of the period you've paid for.
What happens when I hit my monthly limit?
Melting pauses until your cap resets at the start of your next billing month.
Nothing you've made is lost — and you can upgrade at any time to keep going.
Do unused melts roll over?
No — your allowance resets fresh each month rather than accumulating.
What counts as one melt?
One job. Combine 10 videos into a single cheat sheet and that's still just one melt.
Is there a refund policy?
Charges are billed at the start of each period and aren't prorated if you cancel
partway through — your access simply runs to the end of what you've paid for. Charged in
error? support@videomelter.com and we'll
sort it out.
Can I switch plans later?
Yes — upgrade, downgrade, or switch between monthly and annual anytime from the
billing portal.